How to use our Online Returns Portal

Step 1

Click on the “Create a Return” link at the bottom of our website or at the top of our returns information page.

Step 2

Input your order number and email address associated with your purchase. Note: Your order number can be found at the top of your order confirmation email from White & Co. Living.

If for any reason you are unable to locate your order number or an error code is displayed, please contact a member of our customer service team at info@whiteandco.com.au or call 03 9569 2064.

Step 3

Follow the prompts and select the item(s) you wish to return.

Please note that we are unable to accept returns on items that have been worn, washed or damaged as well as purchased on sale or discount, including those part of a promotion.

Step 4

Select why you would like to return your item(s) from the options displayed, then choose either “Return for a refund back to the original payment method” or “Return for 110% store credit” based on your preference.

Note: You may be prompted to upload a photo to support your return or tell us more about why you wish to return the item(s).

It’s as easy as that!

Once you’ve submitted your return request, you’ll receive a notification via email. From there we’ll review your request and get back to you with an update within 3 business days.

want to join our team?

We’d love to hear from you!

If you’re Melbourne-based, and fashion is your passion, you’re our kind of person.

You’re the kind of person that dreams of joining a friendly team in a fast-paced, rapidly growing fashion retail business…

And if you don’t see an opening for a job opportunity on this page right here & now, you’ll just go on and send us your cover letter and resumé, anyway.

So, tell us about yourself and send away! The moment an opportunity comes up in any of our departments, you’ll be the first to know.

positions available

RETAIL ASSISTANT - MORNINGTON BOUTIQUE

Casual

We’re looking for a passionate and polished Casual Retail Assistant to join our White & Co team in our Malvern boutique.

This role is perfect for someone who genuinely loves fashion, understands the power of great styling, and enjoys creating a warm, welcoming in-store experience. Our customers value thoughtful service and authentic connection — and we pride ourselves on delivering both with confidence and ease.

About the Role

As a Casual Retail Assistant, you will:

Deliver exceptional customer experiences through personalised styling and genuine service
Confidently drive sales by identifying opportunities, building trust and converting with integrity
Create complete outfitting solutions that inspire customers and encourage repeat visits
Build lasting relationships with our loyal customer community
Support visual merchandising and uphold premium store presentation standards
Contribute positively to a collaborative and supportive team environment

About You

You will bring:

Previous retail sales experience with a proven ability to achieve sales targets
A genuine love of fashion and a strong eye for styling
Confidence in selling, with the ability to read customers and tailor your approach
A positive, proactive and professional attitude
The ability to work both autonomously and as part of a team
Flexibility to work 2–3 days per week, including at least one weekday and one weekend shift

If you’re passionate about fashion, thrive on achieving results, and love helping women feel confident through beautifully styled pieces and exceptional service, we’d love to hear from you.

Please apply via email to joanna@whiteandco.com.au with your resume and a short note telling us why this role excites you.

Posted 17/06.26